Giraffes at the Safari Park

Contact Us

San Diego Zoo Wildlife Alliance welcomes your comments, suggestions, and questions!

We are experiencing an unusually high volume of correspondence at this time.  Our current response time can be 14 or more business days from the date of your submission. 

Please check our FAQ pages for information.

Answers to questions about COVID Safety Guidance and Visitor Rules can be found here.

Our Facial Coverings Policy can be found here.

Answers to Frequently Asked Questions can be found here, including answers to questions regarding our two parks, membership, discounts on admission, and more!


  • If you have already purchased a ticket, or are Active Duty U. S. military (dependents must have a ticket, or member reservation), no further action is required. All guests must pass through a health screening prior to entry. Expect longer wait times during busy peak periods. No same-day re-entry permitted.
  • There's no need to cancel a reservation if you can't visit on the day you originally selected. Simply select a new date when you are ready to visit the San Diego Zoo or San Diego Zoo Safari Park again.
  • Your date-specific admission ticket will be accepted up to one year from the date of purchase.

If you need additional information after checking our FAQs and web pages, you can contact us using the online form below.

To report a concern about ethics or misconduct, please use the Ethics & Compliance Hotline.

To contact us by phone:

Membership inquiries: 619-231-0251
General inquiries: 619-231-1515