All tickets are non-refundable/non-returnable. We are unable to issue exchanges or refunds after a purchase has been made including, but not limited to, lost, stolen, damaged, or destroyed tickets. SDZWA shall have the right to cancel any tickets at any time and for any reason and provide an applicable refund.
Tickets may not be sold, bartered nor exchanged for goods, services or benefits. Each ticket admits one guest. Tickets are nontransferable and must be used by the same person on any and all days. Valid photo identification confirmation and/or applicable ticket and/or valid reservation may be required for admission. SDZWA shall not be responsible for lost or stolen tickets or property.
This ticket is a revocable license. Ticket holder ("Visitor") voluntarily assumes all risk and danger for personal injury or property damage incidental to visiting the Parks.
Code of Conduct
All guests visiting the San Diego Zoo or San Diego Zoo Safari Park (collectively "Parks") agree to adhere to the Guest Code of Conduct. If a ticket is cancelled due to misconduct of the holder, no refund shall be due.
Facial Scanning Data & Park Entry (Cheetah Entry)
All individuals purchasing a ticket and entering the Parks agree to SDZWA's use of facial recognition technology at entry and re-entry points solely to verify identity for Park access. For full details on data collection, retention, and your rights, see our Privacy Policy at sdzwa.org/privacy.
Same-day Park re-entry requires proof of purchase. This may include original ticket, hand stamp, photo validation, biometric data, or other means of validation. Please refer to details at Park exit to ensure you have appropriate documentation to re-enter.
Special Events & Operational Changes
Amenities may be modified or limited in capacity or availability; are subject to change, closure, cancellation and discontinuance without notice due to rehabilitation, refurbishing, capacity, seasonal considerations, weather, low demand, government or other authority guidance or order, pandemic-related restrictions, special events, or any other reason without liability to the ticket holder; and are not guaranteed. No refunds shall be given for any such changes or cancellations.
Photography & Recordings
Visitor agrees not to commercially use any photography or recordings in any form taken at the Parks, and Visitor grants permission to the Parks and their agents to utilize Visitor's image and/or sound recordings for any purpose whatsoever in perpetuity. Not for unauthorized resale or promotional use.
Tours & Safaris
All participants of Zoo tours and/or Safari Park safaris acknowledge and accept the program restrictions and change/cancel policies of each tour/safari purchased. Admission is separate and required when purchasing any tours, safaris and programs unless otherwise specified.
The San Diego Zoo is located at 2920 Zoo Drive, San Diego, CA 92101. The San Diego Zoo Safari Park is located at 15500 San Pasqual Valley Road, Escondido, CA 92027.
San Diego Zoo pass includes Guided Bus Tour and Skyfari Aerial Tram. San Diego Zoo Safari Park pass includes Africa Tram.
Hours vary seasonally. Please visit https://sandiegozoo.org for more details.
For general information, you can contact us at https://sandiegozoowildlifealliance.org/contact