Help Center
Frequently Asked Questions
Planning Your Visit
No, you do not need a reservation to visit our parks.
Yes! The San Diego Zoo and the Safari Park are open every day of the year, rain or shine, including ALL holidays!
Hours vary throughout the year.
Our facilities are open every day of the year, including ALL holidays, rain or shine!
Depending on the extent of rain, some animals (primates, specifically) may choose to go into their off-view areas, although many animals seem unaffected by rain. Animals may be taken off public view for a variety of reasons, including environmental conditions, health issues, and behavioral concerns. In addition, many of our habitats are designed to allow animals to remove themselves from visitor view at any time. For these reasons, it is not always possible to predict or note these exceptions before the fact.
While we work hard to provide an exceptional guest experience, occasionally habitats, tours, restaurants, transportation, entertainment, or services change or close without notice and without liability due to refurbishing, capacity, weather or special events. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.
While we work hard to provide an exceptional guest experience, occasionally habitats, tours, restaurants, transportation, entertainment, or services change or close without notice and without liability due to refurbishing, capacity, weather, or special events. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.
The Zoo is located adjacent to downtown’s Balboa Park. San Diego Zoo 2920 Zoo Drive San Diego CA 92101 619-231-1515
The Zoo and Safari Park are approximately 35 miles apart from each other. The drive time between the two parks is about 45 minutes to one hour, depending on traffic and other factors. The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92101. The Safari Park is located at 15500 San Pasqual Valley Road, Escondido, California 92027.
It's possible, but we don't recommend it. We recommend spending a minimum of four to six hours to see some of the Zoo and a minimum of four to six hours at each park to experience the San Diego Zoo and the Safari Park. The drive time between the two parks is about 45 minutes to one hour, depending on traffic and other factors.
The Zoo is located in Balboa Park, just north of downtown San Diego, at 2920 Zoo Drive, San Diego, CA 92101. The Safari Park is located at 15500 San Pasqual Valley Road, Escondido, California 92027.
Since there is so much to see and experience at our parks, and to get the most from an unhurried visit, we recommend planning a multi-day visit. Because each park requires a separate admission ticket, there are several multi-day ticket options that allow you to enjoy both parks at a relaxed pace!
San Diego Zoo: The quickest way to the Zoo from the San Diego International Airport is by taxi or ride share, an 11-minute, 5-mile ride. Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego. The #7 bus stops at the Zoo. Information about public bus transportation can be found on the web at www.sdmts.com or by calling 619-233-3004. Useful information can be obtained from the San Diego Visitor Center, 619-236-1242.
Safari Park: Amtrak railway service (800-872-7245) travels up and down the coast between Los Angeles and downtown San Diego, stopping in Oceanside. From Oceanside, a light rail service called the Sprinter travels to Escondido, approximately 22 miles. Once you arrive at the downtown Escondido Transit Center via the Sprinter, the quickest way to the Safari Park is by taxi or ride share, an 11-minute, 7-mile ride. You can find more information about the Sprinter on the web or by calling 760-967-2001.
There is one public bus that stops at the Safari Park; however, depending upon your departure point, connecting schedules may mean a travel time of approximately 25 minutes from the Escondido Transit Center and up to 3 hours each way from San Diego. Bus service is very limited on weekends and holidays. Information about public bus transportation can be found on the web at www.sdmts.com or by calling 619-233-3004. Overall, the easiest way to reach the Safari Park is by car. Useful transportation information can be obtained from the Escondido Visitor Center, (760) 839-4777.
Click here for San Diego Zoo parking information and rates.
Click here for San Diego Zoo Safari Park parking information and rates.
Parking reminders: Lock your vehicle; lock your valuables out of sight; park within marked stalls; Zoo and Safari Park parking violations will be cited by municipal law enforcement. No overnight parking is permitted at either park, other than for guests participating in scheduled sleepover programs.
Please see additional parking option information on our website.
The parking lot in front of the San Diego Zoo does not have designated RV or bus parking spaces. We recommend guests with RVs park at the Inspiration Point parking lot, located at Park Boulevard and Presidents Way, just one mile South of the Zoo. The parking lot has designated full-size/striped RV and bus parking spaces. For details and rates on this and other lots managed by the City of San Diego, please visit https://www.sandiego.gov/parking/balboapark.
The Safari Park's parking lot is open and available for RV/bus parking during normal business hours. It has spaces dedicated for large vehicles and parking staff will direct you to the appropriate location to park your oversized vehicle. Please click here for current Safari Park parking fees. The Safari Park does not permit overnight parking except for our Roar and Snore sleepover guests.
Yes! The San Diego Zoo has five solar-to-electric vehicle (EV) charging stations at the southeast side of the parking lot. The Safari Park has two electric charging stations. Please ask the Safari Park parking lot attendant for directions when you arrive. There is a nominal fee at each park for use.
No. The Safari Park is and always has been a walk-through sanctuary in which members and guests can purchase optional guided Safari tours to enhance their visits and get closer to wildlife. Please see our Safari Tours tab on the Park's home page for more information about these exciting tours and programs!
Occasionally, nostalgic visitors confuse the Safari Park with an unaffiliated, drive-through animal attraction bearing a similar name that was once located 77 miles north of the Safari Park in the Irvine/Laguna Hills area. That attraction operated from 1970 to 1984. The site was then repurposed and spent 25 years as a water park before becoming what is now a community of upscale apartment homes.
There really isn't any special time that more wildlife are in view, although many of our animals are early risers and may be a bit more active in the morning. In our concern for the many endangered species that we house at our facilities, we have built habitats that mimic natural environments. Like natural environments, these areas give the animals plenty of room to hide. We have found the ability to hide is important to the well-being of many species.
Wildlife may be taken off public view for a variety of reasons including environmental conditions, health issues, and behavioral concerns. In addition, many of our habitats are designed to allow animals to remove themselves from visitor view at any time. For these reasons, it is not always possible to predict or note these exceptions before the fact. Refunds or exchanges are not possible in cases of inclement weather or habitat closure. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.
Go to our San Diego Zoo Wildlife Alliance Animals & Plants website or use the website's Search function to look for your animal.
At the Zoo, our Animals in Action Experience and Inside Look Tours are guided experiences where you can learn more about the wildlife in our care. The Zoo's wildlife presentations give guests an opportunity to learn about our wildlife ambassadors from expert wildlife care specialists and find out about San Diego Zoo Wildlife Alliance's conservation work around the world.
At the Safari Park, our Journey Into the Wild presentation is how you can join wildlife care specialists at Benbough Amphitheater as they introduce you to wildlife ambassadors representing San Diego Zoo Wildlife Alliance’s worldwide conservation work. Learn about amazing wildlife—from South America's Amazon and right here in our own backyard, in the Southwest of the United States!
Our Safaris at the Safari Park and other Special Experiences at both parks are expert-guided ways to explore and learn about wildlife.
Tickets & Discounts
Please click here for Zoo admission prices and here for Safari Park admission prices. Children visiting either park who are younger than 3 years of age are free.
At the San Diego Zoo, admission includes use of Guided Bus Tour, Skyfari Aerial Tram, and all regularly scheduled experiences (all subject to availability).
At the San Diego Zoo Safari Park, admission includes use of the Africa Tram and all regularly scheduled experiences (all subject to availability).
While we work hard to provide an exceptional guest experience, occasionally exhibits, tours, restaurants, transportation, entertainment or other services change or close without notice and without liability due to refurbishing, capacity, weather or special events. A daily listing of changes or closures can be found at the main entrance of both parks. Please check upon arrival.
Yes, 1-Day Pass Any Day tickets are valid for one entrance any day for one year from the date of purchase. Tickets are non-refundable and non-exchangeable once purchased. No reservation required. Ticket cannot be combined with any discount, offer, or promotion.
No, the 1-Day Pass Any Day ticket requires pre-purchase and allows flexibility to visit on any day, one year from the date of purchase. Tickets are non-refundable and non-exchangeable once purchased. No reservation required.
Yes. Coupons are subject to rules and regulations printed on each coupon. Coupons are not applicable on Value Day tickets.
No. The 1-Day Pass Value Days tickets are only valid only on predetermined Value Days, up to one year from date of purchase. See calendar for details. No reservation required. Ticket cannot be combined with any discount, offer, or promotion.
Valid 1-Day Pass Value Days tickets can be upgraded at any ticket window on date of visit for an additional cost. No reservation required. Value Days ticket cannot be combined with any other discount, offer, or promotion.
No. The 1-Day Pass Value Days ticket cannot be combined with any other discount, offer, or promotion.
Yes, discount coupons and promotions can be applied toward the purchase of a 1-Day Pass Any Day ticket at any ticket window on the day of visit. Coupons are not applicable on Value Days tickets.
Yes. Admission tickets are valid through the date indicated on the ticket. No extensions or waivers are permitted.
Expired, unused tickets can be exchanged in person only for a 25% discount toward the purchase of a current 1-Day Any Day Pass at any ticket window. Only one discount per ticket.
Yes! All tickets are valid throughout the day on the expiration date.
Yes, San Diego Zoo and Safari Park participate in both San Diego CityPASS® and Southern California CityPASS®. Pair the Zoo and Safari Park with world-class attractions like SeaWorld San Diego, LEGOLAND, Universal Studios Hollywood, and Disneyland® Resort in a combination that fits you and save up to 51% off combined admission!
Guests who booked travel with a third-party reseller should contact the reseller directly for assistance.
A discount promotion code may be applied when you are in the online store's shopping cart area.
A "pending hold" is a banking industry practice of authorizing electronic transactions made with a debit or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called "settlement") or the hold "drops off."
More than one hold can appear on the account when a guest attempts more than one transaction. Each time a debit or credit card number is submitted, it is transmitted as an electronic inquiry to determine if funds are available to cover the potential transaction. The bank automatically places a hold on the amount(s) and retains the funds until the merchant clears or "settles" the transaction, usually at the close of business each day. The issuing bank still has your money (which is why it is "pending"), and these holds usually drop off after one to three business days, depending on the issuing bank's policy.
The San Diego Zoo and Safari Park do not have the ability to release an authorization hold; the only entity that can do so is the issuing card's bank.
Please check your junk mail or spam folder, as our emails occasionally end up there. Your order confirmation email is sent from esales@sdzwa.org to the email address you provided at checkout, so be sure you're checking that account. To make sure you receive future emails, add esales@sdzwa.org to your address book or safe senders list. Your confirmation email includes a link to your digital tickets, which you can show on your smartphone or print. Need to make a change? Use the Manage My Booking link in your confirmation email to modify or cancel a tour reservation. Still can't find your confirmation email? Please call us at (619) 718-3000 or Contact Us, or visit any ticket window upon arrival for assistance.
Yes! You can download your admission tickets to Apple Wallet or Google Wallet. Just use the download link in your order confirmation email. Keeping your tickets in your digital wallet means they're always with you and ready to scan at the entrance. Prefer paper? You can also print your tickets from the link in your confirmation email.
To modify or cancel your tour reservation, click the Manage My Booking link in your order confirmation email.
Cancellation and change deadlines vary by tour and range from 3 to 30 days before your scheduled tour date. Please review the program advisement linked in your confirmation email for your tour's specific terms. If your cancellation qualifies for a refund, we'll process it right away. Please allow up to 10 business days for it to appear on your credit card or account, depending on your bank.
Can't find your confirmation email? Please check your junk mail or spam folder, or call us at (619) 718-3000 or Contact Us for assistance.
Yes! Seniors aged 65 and up receive a 10% discount off the 1-Day Pass Any Day ticket. Just show a valid photo ID card at any ticket window or the self-service kiosk!
Yes! Students 18 and older receive a 10% discount off the 1-Day Pass Any Day ticket. Just show valid photo ID and proof of current enrollment at any ticket window or self-service kiosk!
Yes! Military discounts—for United States Active-Duty military—are valid every day of the year. Visit as often as you wish! The discount is not valid for special ticketed events or programs.
I’m United States Active-Duty military. What do I need to visit?
United States Active-Duty military personnel receive complimentary entry, with a valid ID, and do not require a ticket for admission to the Zoo or the Safari Park. Valid military ID must be presented at time of arrival at the entry turnstile. All guests ages 3 and older who are accompanying U.S. Active-Duty military are required to have a ticket or a membership.
Active-duty U.S. Armed Forces personnel* receive all the benefits of admission to the San Diego Zoo and the San Diego Zoo Safari Park upon presenting a Common Access Card (CAC) or Uniformed Services ID Card at our gates. Complimentary admission is reserved exclusively for active-duty service members upon presenting a valid ID. Parking at the Safari Park, special ticketed events or programs are not included.
U.S. Active-Duty military who for any reason are unable to present valid active-duty ID are not eligible for free entrance and will be required to purchase non-refundable admission to enter our parks. Refunds cannot be provided retroactively.
U.S. Active-Duty military spouses and eligible immediate dependents receive a 10% discount off the 1-Day Pass at both the Zoo and Safari Park and do not need to be accompanied by an active-duty member of the U. S. Armed Forces. Just show your valid dependent ID card at any ticket window or self-service kiosk!
Retirees and veterans: We do not offer a discount at our parks; however, we work with MWR Departments on board local military installations to offer discount packages for U.S. military retirees, veterans and others. Please contact your military MWR Ticket Office for discount requirements on ticket purchases.
*Includes active-duty members of the United States Army, Navy, Air Force, Marine Corps, and Coast Guard; members of the Reserve components (Ready Reserve, National Guard, and Reservists in training); and cadets of service academies and the U.S. Merchant Marine Academy. Civilians and foreign military personnel are not included.
Yes! AAA members who show their valid AAA membership cards at ticket windows located at the San Diego Zoo and the San Diego Zoo Safari Park receive 10% off a 1-Day Pass. Valid for up to 6 people. Discount cannot be combined with any other coupon or offer. AAA discount cannot be applied online or by phone as guests need to present their AAA card in person at any ticket window to receive the discount.
Yes! Eligible airline and cruise line employees presenting a company-issued picture identification badge or CLIA card and one accompanying guest will receive a 10% discount off the 1-Day Pass at the Zoo and Safari Park ticket windows. All other accompanying guests pay the full ticket price at any ticket window at the same time the airline/cruise line ticket is processed. Discount cannot be combined with any other coupon or offer.
Yes! Travel agents, wholesalers, and tour operators presenting a valid IATA or IATAN card with picture ID and one accompanying guest receive a 10% discount off the 1-Day Pass at the Zoo and the Safari Park ticket windows. All other accompanying guests pay the full ticket price at any ticket window at the same time the travel agent ticket is processed. Discount cannot be combined with any other coupon or offer.
Yes! Groups of 15 or more paying admission receive a 10% discount off the walk-up and Any Day 1-Day Pass. Groups of 100 or more paying admission receive a 15% discount off the walk-up and Any Day 1-Day Pass. Advance reservations are strongly recommended.
Group reservations can be arranged through our Reservation Sales Department at 619-718-3000, open daily at 8:30 a.m.
Group discounts are not offered on Tours, Safaris or other Special Experiences or programs.
No. San Diego Zoo Wildlife Alliance is a self-supporting, not-for-profit conservation organization that raises funds to maintain its parks, provide state-of-the-art animal care for endangered species, and pursue conservation efforts around the world. Most of our funds are raised through admission and on-grounds sales at our parks. Unlike most zoos in the US, we are not largely supported by municipal, state, or federal funds. In the interest of supporting our conservation mission, we do not offer complimentary or discount admission to members of other zoos or affiliated organizations.
No, the San Diego Zoo and Safari Park do not offer any discounts or promotions associated with EBT.
No, the San Diego Zoo and Safari Park do not participate in the 'Museums for All' program.
At the Parks
Yes! For same-day re-entry, guests should have their hands stamped at the exit, and re-enter through the main turnstiles, showing their tickets and hand stamps.
Members may show their membership cards and ID to re-enter.
We have a variety of options to assist you! For full information about additional services for guests with disabilities, please click here for the Zoo and here for the Safari Park. If you have other specific questions, we will be happy to assist you; please email us at accessibility@sdzwa.org.
Yes!
Both the Zoo and the Safari Park have manual wheelchairs and electric scooters available to rent for a nominal fee. To rent an electric scooter or an electric convenience vehicle (ECV), guests must be a minimum age of 18 years old and must provide a valid driver's license or photo ID.
Both parks have a limited inventory and provide these items on a first-come, first-served basis. No advance reservations are available. We recommend arriving early to secure one.
Click here for information about wheelchair and ECV rentals at the Zoo and the Safari Park.
Yes! The Zoo and Safari Park have strollers available for rent. Please visit the Zoo Guest Services and Safari Park Guest Services pages for information on stroller rentals and prices.
Outdoor lockers are available at the Safari Park. At the Zoo, self-service lockers are available at Front Street (please note this does not include luggage check). Guests may carry small backpacks and bags into our parks.
The San Diego Zoo can store luggage for a fee. Small items are $10 per piece; medium-size items are $12 per piece; large items are $15 per piece. Car seats can be stored.
The Safari Park can store luggage for a fee of $15 for the first five items, plus $15 for each additional item, including car seats. Stop by the main ticket windows for assistance.
Same-day storage only.
The Zoo has a First Aid office, located next to the Reptile house, which is often used by mothers to nurse their infants. There is a privacy curtain to allow mothers complete privacy. We also have a microwave for preparing your child’s meal. Some mothers prefer to sit just outside the First Aid office on one of the benches provided. It is semi-private as the vegetation growth is considerable. Diaper changing stations are also available in most restrooms.
The San Diego Zoo Safari Park has a curtained area in the Health Services office that is often used by mothers to nurse their infants, as well as an area in the women’s restrooms designated for nursing. Diaper changing stations are also available in most restrooms.
Yes! Guests are welcome to bring their own single-person food supply, in small containers, into our parks. No facilities are available for food storage other than lockers. For the safety of our guests and the wildlife in our care, no large coolers, glass items, alcohol, party trays, candles, balloons, or decorations are allowed on grounds.
We recognize the seriousness of food allergies and although we would like to accommodate all guest requirements, as a not-for-profit organization we are unable to do so. Our kitchens are not equipped to prepare food separately for guests who are sensitive to certain ingredients. Each restaurant can provide an ingredient list for the items available for purchase; however, we cannot assure that other ingredients may not be in the preparation environment. Guests are welcome to bring personal food items into our parks. Large food storage containers such as coolers are not permitted on grounds and no facilities are available for food storage.
For guests who have lost something while visiting, please Contact Us to inquire if your item was turned in to our Guest Services Department. Please include as much information as possible pertaining to your lost item and in which park you believe it is lost. Include complete contact information in case your item is found.
Park Rules & Safety
Items not permitted include, but are not limited to, the following:
- Disposable straws
- Cigarettes, e-cigarettes, vapes and marijuana. We are a smoke-free environment
- Alcohol and illegal substances
- Weapons of any kind to include replicas and toys
- Disruptive items such as drones, laser pointers, noise makers and sporting equipment
- Any transportation device not otherwise approved as a mobility device per SDZWA’s ADA guidelines
- Inappropriate or offensive attire. Proper attire, including shoes and shirts must be worn at all times
- Animals other than trained service animals
- Coolers larger than 12” by 12”
- Glass bottles or containers
- Costume masks or costume/clothing deemed by SDZWA management that too closely resembles an employee uniform
- Professional photographers with professional cameras or recording equipment, who are visiting the San Diego Zoo and/or Safari Park with the intent to take photographs or recordings of people, San Diego Zoo Wildlife Alliance properties, or icons for professional purposes. Permission must be requested in advance and prior arrangements must be made with the appropriate San Diego Zoo Wildlife Alliance representatives. Permission for any recordings or broadcasts on the premises are within the sole discretion of San Diego Zoo Wildlife Alliance.
This information is subject to change without notice.
Guests are welcome to bring a backpack into our parks.
No. Pets, comfort animals, and emotional support animals are not permitted at the Zoo or Safari Park. Because we house significant populations of rare and endangered species, both the Zoo and the Safari Park are considered to be quarantined facilities. State and federal regulations for such facilities do not allow for the access of pets, comfort animals, or emotional support animals accompanying guests to these facilities.
We do not offer kennel service at either park. Contact Us so we may provide a list of local kennels.
Smoking (including e-cigarettes) is not permitted anywhere on Zoo or Safari Park grounds or parking lots. Zoo guests should know smoking is not permitted in Balboa Park. Guests who wish to smoke are welcome to have their hands stamped for same-day re-entry when leaving our grounds to smoke. Please keep your ticket! Safari Park guests should keep their parking receipts to avoid having to pay twice for same-day parking when leaving the parking lot for and returning from smoke breaks.
No. Drones are not permitted on or above Zoo or Safari Park grounds at any time.
Each ticketed supervising adult (age 18+) may bring up to four (4) youths (ages 15 and younger) to the Zoo and Safari Park.
Children 15 years old and younger must be accompanied by an adult age 18+ with a valid form of entry.
Any equipment used for photography, videotaping, recording, broadcast or transmission of any kind for any purpose other than personal enjoyment is prohibited without an advance licensing agreement on file. Individuals who are visiting the San Diego Zoo and/or Safari Park with the intent to take photographs or recordings of people, San Diego Zoo Wildlife Alliance properties, or icons for professional purposes must request permission and make prior arrangements with appropriate San Diego Zoo Wildlife Alliance personnel. Permission for any recordings or broadcasts on the premises are within the sole discretion of San Diego Zoo Wildlife Alliance. Please allow a minimum of ten business days for review and response.
We do not allow engagement or wedding filming unless you book a wedding or rehearsal with us! It’s one of the perks. If you would like more info, you can reach out to our events team directly at events@sdzwa.org and we can send you information on how to book with us.
Tripods are permitted on grounds, however there may be occasions where a team member may ask you to refrain from using it due to wildlife care needs or pathway obstruction and crowding. Please observe posted signage in sensitive areas and be aware that the safety and wellbeing of wildlife remains our top priority.
For guest and wildlife safety, please stay on public paths at all times during your visit.
Some tour stops may require guests to wear facial coverings for the safety of the wildlife in our care. When required, masks will be provided.
With the exception of plants sold in our gift shops, no wildlife, including plant material, may be removed from grounds.
Yes. We are honored to welcome guests to our two world-renowned wildlife sanctuaries—the San Diego Zoo and San Diego Zoo Safari Park—and we strive to ensure that every guest’s visit is special. Therefore, we ask our guests to respect our wildlife, our valued team members, our volunteers, and each other.
Guest behavior that is unlawful, disruptive, offensive, or objectionable could be cause for either the Zoo or Safari Park to refuse admission and/or remove the offender from our premises. If serious enough, local law enforcement and legal action may follow. Thank you in advance for respecting each other, our team members, our volunteers, and the wildlife in our care during your visit.
Please view our Guest Code of Conduct.
Membership
Please visit our Membership page to see the benefits of membership!
We do not offer “family” memberships. Adults and children have separate memberships and pricing. Youths ages 3–17 are eligible only for our San Diego Zoo Wildlife Explorer membership. All adult memberships are for individuals 18 years of age or older—no exceptions. Please click here to get started!
Starting with Wildlife Protector, all levels (except San Diego Resident) are available to those who live outside San Diego County. Please see all our membership levels here.
San Diego Resident memberships are available to anyone living in San Diego County. See complete list of eligible locations.
Yes! Please click here to get started!
Membership can be purchased in person at any ticket window at the San Diego Zoo and San Diego Zoo Safari Park during operating hours.
Yes! The person who uses the admission ticket may apply a 1-Day Pass or a 2-Visit Pass admission ticket toward the purchase of any qualifying membership for themselves. Access your order online and select "Upgrade My Ticket." You can also upgrade your ticket at any ticket window or by calling (619) 231-0251. Your ticket is eligible for an upgrade to membership within 7 days of your visit.
Admission tickets are not applicable for renewing memberships or membership upgrades. Valid for new memberships only and cannot be retroactively applied to existing or upgraded memberships.
Depending on your level of membership, your payment, less the fair market value of the goods and services received, might be considered deductible for income tax purposes. As we are unable to provide tax advice, please see your tax advisor or contact the I.R.S. for guidance.
Yes! Seniors age 65 and up receive a 10% discount on the San Diego Resident levels and Wildlife Protector levels. To obtain the discount, seniors age 65+ will need to present a valid photo ID at any ticket window to validate their membership. Your membership won't be active, and your card won't scan at the turnstile, until it's validated.
No. Discounts can't be combined. If you've received a promotional offer or discount, you may use either that offer or your 10% senior discount, whichever you prefer. We're happy to help you choose the one that saves you more.
Yes. Students receive a 10% discount off new San Diego Resident and Wildlife Protector memberships. The student discount does not apply to membership renewals. To obtain the student discount, students must purchase the membership in person at any ticket window and present valid photo ID and proof of current student enrollment.
No, our standard membership prices apply for persons with a disability. Members with a disability can bring one adult attendant (18+) free of charge each visit day. For more information, stop by any ticket window at either park.
Enter your Membership number (found on your card or renewal letter), your name as it appears on your membership, and your registered address. Then add a unique email address—this is how you'll log in going forward, using a one-time code sent to your inbox. No password needed!
If your information doesn't match what we have on file, please call (619) 231-0251 any day after 8:30 a.m. Pacific time.
Yes. Each adult on a membership needs a unique email address to create and log into their own Membership Account. This keeps each person's account, benefits, and login codes secure. If you have a dual membership, a second email address is not required for the second adult when purchasing or renewing. However, a unique email address is required from each member to create and log into their Membership Account.
No. To protect your child's privacy, we don't collect email addresses for members under 18. Your child's Wildlife Explorer membership is managed through your own Membership Account, where you can renew it and turn on Auto-Renew. Your child can also renew in person at any ticket window or by calling (619) 231-0251 any day after 8:30 a.m. Pacific time.
Enter your email address and we'll send you a one-time code to verify it's you—no password to remember or reset.
Please call (619) 231-0251 any day after 8:30 a.m. Pacific time, or visit any ticket window, and we'll help verify your account and get you logged in.
Your Membership number can be found on your physical membership card or on the digital membership card saved in your app or digital wallet, in the email we sent announcing the online account, in your renewal letter or renewal text message, or in your original confirmation email (which also includes signup instructions). If you still can't locate it, please call (619) 231-0251 any day after 8:30 a.m. Pacific time.
You don't need one to be a member! You can still receive your renewal notices and benefits by mail, manage your membership over the phone at (619) 231-0251 any day after 8:30 a.m. Pacific time, or visit any ticket window in person. A digital account is available if you'd like one, but it's never required. Please be aware that an online account is required to receive member event invitations, presales, and access to your exclusive offers.
Please log into your Membership Account, where you'll see your expiration date on your Member Home page—along with your digital membership card, benefits, and auto-renewal settings.
The quickest way to renew is online! Log into your Membership Account using your email address and select Renew. If you haven't created your account yet, sign in with your membership number and enter a unique email address to create your account. While you're there, consider turning on Auto-Renew so you never lose a day of membership!
Your current membership—and its associated benefits—stay active through your original expiration date. If you renew before then, your new membership term and its benefits, including any change in membership level, will begin the day after your current membership expires. You won't lose any membership time or access in the meantime; you'll simply continue using your current benefits until your new term starts.
When Auto-Renew is turned on, you will never lose access to your benefits at the San Diego Zoo and San Diego Zoo Safari Park! You'll receive Auto-Renew reminder emails 60 days and 30 days before your membership expires. If your renewal rate has increased, we'll send a separate email 15 to 30 days before your membership expires letting you know your new rate. Two days before your membership expires, we'll place a temporary $1 authorization on your card to confirm it's valid. This isn't a charge for your membership. We'll also email you that day to let you know your card will be charged the next day. Your card will then be charged the full amount the day before your membership expires.
You can turn Auto-Renew on or off anytime from your Membership Account home page. Changes must be made at least 3 days before your membership expires, or your renewal will be processed.
If your card on file has expired, we'll email you the day before your renewal is charged so you can update it. If the payment doesn't go through, we'll email you so you can update your payment information and renew. We won't try the charge again.
Yes. Your credit card number is tokenized—meaning we don't store your actual card number in our systems. Instead, a secure, encrypted token is used to process future transactions, like Auto-Renew charges.
Thank you for renewing your membership with San Diego Zoo Wildlife Alliance! Our data files are updated on a regular basis, and in this case, the subsequent renewal reminder you received was generated prior to the database refreshment. Please disregard the notice.
You can update your address and phone number right in your Membership Account! Log in using your email address and update your information as necessary. Please note, once you create your Membership Account, you are not able to change your email address online. You can go to any ticket window upon arrival, call us at (619) 231-0251 any day after 8:30 a.m. Pacific time, or Contact Us to request an update to your email address.
Please call (619) 231-0251 any day after 8:30 a.m. Pacific time to speak with an Alliance representative.
No. Memberships are non-refundable and cannot be suspended or delayed.
Yes! Members may upgrade to a higher membership level within the first six months of their membership term. To upgrade, log into your Membership Account and select "Upgrade," visit any ticket window, or call (619) 231-0251 any day after 8:30 a.m. Pacific time. When you upgrade, your membership runs for a full year, through the end of the month 12 months after your upgrade.
When your upgrade takes effect, your current benefits are replaced by the full set of benefits included with your new membership level. Your benefits, guest passes, and coupons associated with your previous level will no longer be valid once the upgrade is complete.
When you upgrade, you're paying the difference to hold one membership at the new, higher level — not two separate memberships. Because of that, your benefits reflect the single membership level you now hold, rather than a combination of your previous and new levels.
Membership upgrades are only available within the first 6 months of your membership term. If you're outside that window, you are no longer eligible for an upgrade. You're welcome to select a new membership level when you renew.
We require members to present their membership card at the entry turnstile to enter the San Diego Zoo and San Diego Zoo Safari Park. Adult members 18 and older must also present a valid photo ID. We encourage you to use your digital membership card whenever possible, which can be accessed and downloaded via your Membership Account and stored in your digital wallet. Download your digital membership card once and never worry again about forgetting your card.
Memberships are nontransferable and a valid photo ID is required for adults 18+ to gain admission to our parks.
We're getting ready to introduce Cheetah Entry, a new way to enter the San Diego Zoo and San Diego Zoo Safari Park using facial recognition technology. Once you enroll, Cheetah Entry verifies your identity right at the entry turnstile, so you won't need to show your photo ID!
With Cheetah Entry, you'll enjoy faster, more seamless entry, so you can get to wildlife experiences sooner. It's designed with your privacy in mind: instead of storing photos, the system creates a secure, encrypted digital key to verify your identity. Participation will be optional, and you can always show a valid photo ID instead.
Cheetah Entry isn't available yet. When we're ready to launch it, we'll send you an announcement with all the details, including how to enroll.
Yes! You can download your membership card and admission tickets to Apple Wallet or Google Wallet. Just use the download link in your confirmation email, or log into your Membership Account to find it. Keeping your card in your digital wallet means it's always with you, so you never have to worry about forgetting it.
As a conservation organization, we encourage you to use your digital membership card. Digital membership cards can be accessed and downloaded through your Membership Account and stored in your digital wallet. Download your digital membership card once and never worry again about forgetting your card.
However, you are welcome to request a physical card if that is your preference. Please log into your Membership Account and order a membership card, visit any ticket window during your next visit, or call (619) 231-0251 any day after 8:30 a.m. Pacific time. Please be aware that replacement membership cards are available for purchase at a nominal service fee.
No, memberships are non-transferable.
No, memberships are nontransferable and are valid only for the person whose name appears on the card.
Members with membership benefits that include accompanying guest privileges must accompany the same guest during their entire visit. Guests re-entering must obtain a hand stamp and be accompanied by the original member. Visits are defined as one day, either park, entry and/or re-entry.
Blockout dates apply to Limited Admission Memberships (San Diego Resident and Wildlife Protector memberships). Please view our list of current Resident and Wildlife Protector blockout dates. Upgrade to enjoy the Zoo and Safari Park every day of the year!
The member can either go to a ticket window and upgrade their membership to a Premium version to visit that day, or return on a non-blockout day.
Please log in to your Membership Account for a list of the benefits included in your membership. Or see our Benefits Comparison Chart for more information.
Your membership benefits and guest admission coupons can be found online in your Membership Account. Simply log into your Membership Account using your email address to view your benefits.
To redeem your coupons online, click the copy icon next to your benefit, and paste it into the coupon section of the online checkout screen.
You can also text or email your guest admission coupons to a friend or family member right from your account.
Redeem your membership coupons online or at any self-service kiosk, located in the entry plaza of the San Diego Zoo and San Diego Zoo Safari Park. Or visit any ticket window for assistance from one of our representatives. If you require further assistance, you are welcome to call (619) 231-0251 any day after 8:30 a.m. Pacific time.
Your membership benefits and guest admission coupons can be found online in your Membership Account. Simply log into your Membership Account using your email address to view your benefits. All used coupons will be clearly marked with the date they were redeemed.
As a conservation organization, we encourage you to use your digital membership coupons whenever possible, which can be accessed and downloaded via your Membership Account and stored in your digital wallet. If you require a physical copy, please log into your Membership Account and email yourself the coupons so you may print them. You may also call (619) 231-0251 for assistance any day after 8:30 a.m. Pacific time.
The member does not have to be present for their guest to enter with an unused Guest Pass. Your membership benefits and guest admission coupons can be found online in your Membership Account. Simply log into your Membership Account using your email address to view your benefits and download your guest passes into your digital wallet. You can also text or email your guest admission coupons to a friend or family member right from your account.
No. Guest Passes and Discount Coupons expire at the end of your current membership term. No extensions or waivers are permitted. Expired, unused Guest Passes can be exchanged for a 25% discount toward the purchase of a 1-Day Pass Any Day ticket at any ticket window. Only one discount per ticket.
No. Benefits and privileges associated with any membership level including, but not limited to, park admission, guest passes, discounts or accompanying guest privileges, cannot be resold or bartered. Violation may result in the suspension, cancellation and/or revocation of membership.
Yes! 50% off Discount Admission Coupons are applicable towards the 1-Day Pass Any Day ticket, which are valid any day of the year.
Your membership benefits and guest admission coupons can be found online in your Membership Account. Simply log into your Membership Account using your email address to view your benefits.
To redeem your coupons online, click the copy icon next to your benefit, and paste it into the coupon section of the online checkout screen.
No. Your membership benefits and guest admission coupons can be found online in your Membership Account. Simply log into your Membership Account using your email address to view your benefits.
To redeem your coupons online, click the copy icon next to your benefit, and paste it into the coupon section of the online checkout screen.
Your membership benefits and guest admission coupons can be found online in your Membership Account. Simply log into your Membership Account using your email address to view your benefits.
To redeem your coupons online, click the copy icon next to your benefit, and paste it into the coupon section of the online checkout screen.
You can also redeem them in person at the self-service kiosk, at the ticket booth window, or over the phone by calling (619) 231-0251 any day after 8:30 a.m. Pacific time.
No. Your 50% off Special Experience Coupon is for you, the member, and can't be transferred. You'll need to purchase the experience yourself, and the discount applies to your own ticket only. That's why you won't see the option to text or email this coupon from your Membership Account, as you can with your guest passes and 50% off Discount Admission Coupons.
If you'd like to bring friends or family along, you can apply your Wild Perks discount to their experience tickets when you make the purchase yourself.
Before selecting your ticket or tour, enter your email address at Step 1 of the checkout process. We'll send you a one-time code to verify your membership — enter the code and your Wild Perks discount will be applied.
You can also redeem them in person at the self-service kiosk, at the ticket booth window, or over the phone by calling (619) 231-0251 any day after 8:30 a.m. Pacific time.
As a qualifying member, you, your designated accompanying guest(s), and your children with a valid Wildlife Explorer membership may enjoy complimentary priority boarding on the Zoo's Guided Bus Tour and the Safari Park's Africa Tram. Additional members of your party, including those who entered using a complimentary guest pass, may purchase priority boarding at the discounted rate available at your membership level.
Early hours are an exclusive benefit for our San Diego Resident Premium members, Wildlife Protector Premium members, Wildlife Guardians, Wildlife Champions, President's Clubs, and Circle of Friends. For more information, please see our Early Hours page.
Yes! Members who qualify for Early Hours must accompany their visitors using Guest Passes.
No, we do not have reciprocal membership agreements with any other zoos or affiliated organizations.
To subscribe to the print edition of our member magazine, San Diego Zoo Wildlife Alliance Journal, contact Membership Department, P.O. Box 120271, San Diego, CA 92112.
Shopping
Yes! San Diego Zoo Wildlife Alliance gift cards make the perfect gift and they never expire. Gift cards are available for purchase on our website, at the ticket window, or by calling (619) 718-3000 any day after 8:30 a.m. Pacific time.
Gift cards can be redeemed for admission tickets to the San Diego Zoo or San Diego Zoo Safari Park, membership, special experiences, and at gift shops and food locations inside the parks.
Simply enter the gift card number at checkout for online purchases or redeem in person on grounds.
Gift cards do not have cash value and are nonrefundable. Lost or stolen gift cards will not be replaced by San Diego Zoo Wildlife Alliance.
Yes! Simply show your membership card at checkout at any gift shop or food and beverage location at the San Diego Zoo and San Diego Zoo Safari Park. Your physical card or the digital membership card in your digital wallet can be scanned at the register. Please have your card ready, as we're unable to look up your membership by email or phone number.
Your discount depends on your membership level, and some exclusions apply. Please visit our Wild Perks page for details.
We offer a Shopper’s Pass, which allows you to enter the Zoo or the Safari Park and shop.
At the Zoo, purchase a 1-Day Pass at the regular price and shop for 30 minutes. Once shopping, if you desire more time, you can extend your pass up to 60 minutes total. Just inform any shop employee that more time is needed. Return before your time is up and your 1-Day Pass purchase price will be refunded.
At the Safari Park, purchase a 1-Day Pass at the regular price and shop for 45 minutes. Return before your time is up and your 1-Day Pass purchase price will be refunded.
Happy shopping!
Yes! Please visit ShopZoo.com, to shop in our online store.
By using a number of security technologies in our websites, we maintain the privacy of your information as a priority. Read more about our privacy policy.
Seasonal Events
The entire month of February is Seniors Free month at the Safari Park. Guests ages 65 and older with a valid photo ID receive free admission all month long. Parking is not included.
Guests ages 65+ who show a valid photo ID at the entrance may enter the Safari Park free during the month of February. Parking not included.
Yes. Guests age 65+ must present a valid photo ID at the entrance to receive complimentary entrance valid that day only at the Safari Park during the month of February. Parking not included.
Yes! In February, guests ages 65+ must present a valid photo ID at the entrance to receive complimentary admission. Admission is valid that day only at the Safari Park. Parking is not included.
In February, guests ages 65+ with a valid photo ID receive a complimentary 1-Day Pass to the Safari Park. This includes Africa Tram* and all regularly scheduled experiences*.
*Subject to availability
Yes, guests age 65+ with valid photo ID receive a complimentary 1-Day Pass ticket to the Safari Park during Seniors Free February. This includes Africa Tram* and all regularly scheduled experiences* (*subject to availability). Parking not included.
No, reservations are not required to visit our parks.
Yes, guests ages 65+ with valid photo ID may enter the Safari Park free every day during the month of February. Parking is not included.
No, Seniors Free is only valid for admission to the Safari Park during the month of February. Senior guests must be ages 65+ with valid photo ID to enter free in February. All other months, senior guests 65+ receive a 10% discount on the 1-Day Pass with a valid photo ID. Parking not included.
No, Seniors Free is only valid for a complimentary 1-Day Pass to the Safari Park during the month of February. Senior guests must be ages 65+ and show a valid photo ID at the entrance to enter for free. Parking is not included.
Yes, if the guest is ages 65+ and shows a valid photo ID at the entrance during the month of February. Guests younger than age 65 require a valid form of admission or membership.
Yes, group visits are welcome! Go to the Contact Us page to provide your information, and we will be happy to assist you with arranging your visit. Please note the $55 parking fee for bus parking. Bus parking is limited and bus drivers should be prepared to park offsite if our lot is full.
No. Memberships are nontransferable. Guests must be ages 65+ with a valid photo ID to enter the Safari Park free during the month of February. Guests younger than age 65 require a valid form of admission or membership. Members are welcome to bring a guest using their guest admission coupons.
No, Seniors Free is only valid for complimentary admission to the Safari Park during the month of February.
No, parking is not free and is paid for upon arrival. General Parking costs $20 per vehicle. Our lot is large, and the walk to the entrance may be significant depending on where you park. We also offer Preferred Parking, which offers closer proximity parking to the entrance for an additional $25–$35, depending on the date.
Accessible Parking: Spaces for disabled placard holders are available but fill quickly during Seniors Free month. The General Parking Fee of $20 does apply for Accessible Parking spots.
Bus/Coach parking is available on a limited basis for $55.
Certain memberships include parking. Check your membership benefits or upgrade today for this added perk.
The Safari Park is a walking safari experience in a large, natural setting. Wildlife live in expansive habitats, and most are reached via pedestrian pathways. On average, you may expect to walk between 2–4 miles during your visit, often over hilly terrain. Comfortable walking shoes, water, sunscreen, and a hat are highly recommended.
All pedestrian paths are accessible and can accommodate mobility devices. Please reference our Accessibility Guide: https://sdzsafaripark.org/guests-disabilities for additional information.
The pedestrian pathways of the Safari Park span 700 acres. Shaded rest stops and dining areas provide good places to take breaks along the way. For our guests with limited mobility, here are a few options to assist you during your visit:
- Accessibility Shuttle with Two Stops: Safari Base Camp (entrance area) and Okavango Outpost (near the Africa Tram). Please be aware that wait times can exceed 30 minutes. Capacity is limited.
- Please note: We do not offer vehicle transport through pedestrian areas.
- Wheelchair & Scooter Rentals: Available near the entrance on a first-come, first-served basis, and often sell out early. Guests may also bring their own approved mobility device.
The Safari Park is primarily a pedestrian environment, but there are several opportunities to enjoy wildlife while taking a break from walking:
- Africa Tram (included with admission): A narrated tour and view of the savanna from the perimeter of the multi-species habitat. The tram boarding area is a 2/3 mile downhill walk from the entrance. Queue wait times can exceed 90 minutes during peak days. Preferred Boarding with a shorter wait time is available for an additional fee.
- Safari Excursions (additional cost, reservations required): Enhance your visit and explore the Park with an expert guide! We recommend the Wildlife Safari to travel in the back of a covered, open-air safari truck into our expansive savanna. Or, consider our Cart Safari or Behind-the-Scenes Safari, which explores the Park by golf cart, but does require some walking.
- Other than these options, the Safari Park is primarily a pedestrian environment.
Butterfly Jungle returns to the Safari Park March 20 through April 11, 2027.
Please check back soon for next year's dates.
Butterfly Jungle Safari requires an additional ticket for ages 1 and older. It is purchased separately from and is not included with Safari Park admission or membership. All Butterfly Jungle visitors age 1 and older—including members—must reserve and purchase a timed ticket for Butterfly Jungle. Safari Park admission or membership is separate and required. Visitors under the age of 1 without a paid time ticket are eligible for an infant pass, available on grounds only on a first come-first serve basis.
Yes. All guests, regardless of age (including members and nonmembers), will need a date- and time-specific Butterfly Jungle Safari ticket to visit Butterfly Jungle. Park admission or membership is separate and required.
Please check back soon for next year's dates. We encourage you to experience another of our other exciting Safaris during your visit!
Wild Summer is coming to the San Diego Zoo— a brand-new evening festival premiering Memorial Day weekend 2027 and running wild all summer long. Please visit our website for information.
Wild Summer is included with San Diego Zoo admission and/or membership.
Enjoy live music, world-class acrobats, and one-of-a-kind moments with your favorite wildlife. Meet fanciful puppets in surprise encounters, share cherished moments with Dr. Zoolittle, Dr. Harry, and the iconic Zoo characters, and don't miss an all-new spectacular finale celebration across Front Street—all as the sun sets at the world-famous San Diego Zoo!
For more information, visit the Wild Summer website.
Yes. The Zoo and the Safari Park are both open every day, including holidays.
No. To maintain the high-quality care provided to all our wildlife residents, our parks never display fireworks.
Each year, from October 1–31, in honor of our Zoo’s founding, youths 11 years of age and younger are granted free entrance to the Zoo and Safari Park when accompanied during their visit by an adult age 18+ with a valid form of entry (membership, admission ticket, U.S. military ID, etc.). Youths ages 2 and younger are always free. Children ages 15 and younger must be accompanied by an adult 18+ with a valid form of entry during their visits to the Zoo and the Safari Park.
During the month of October, youths 11 years of age and younger get free admission to both the San Diego Zoo and Safari Park, when accompanied by an adult. During the entire year, youths age 2 and younger are admitted free, when accompanied by an adult.
Adults must use their valid active membership, pass, or admission ticket to enter the Zoo or Safari Park at any time during operating hours—including during Kids Free month. During the month of October, youths 11 years of age and younger are free.
During our October Kids Free event, each ticketed supervising adult may bring up to six (6) youths (ages 11 and younger) free.
Valid active duty military receive complimentary admission for themselves. Please bring your valid active duty CAC card with you. During the month of October, your children ages 11 and younger are free.
The San Diego Zoo's HalGLOWeen activities are scheduled on Fridays, Saturdays, and Sundays in October. During HalGLOWeen, the Zoo is open until 9 p.m.
HalGLOWeen is included with San Diego Zoo admission and/or membership.
During October, youths ages 11 and younger are free at the Zoo or Safari Park, when accompanied by an adult with a valid form of admission. This includes HalGLOWeen, a special event at the San Diego Zoo on Fridays, Saturdays, and Sundays in October. For all other months in the year, youths ages 3–11 pay a Child admission price, while those 2 and younger are admitted free to the Zoo and Safari Park.
HalGLOWeen includes a variety of special activities, entertainment, costumed characters, live music, and Halloween decor.
For our younger guests who choose to celebrate the Halloween season, individuals who are 11 years of age and younger may dress in their favorite family friendly Halloween costume—as long as the costumes adhere to our costume guidelines (listed below).
Guests who choose to dress in costume to celebrate the Halloween season must follow these guidelines:
- Costumes should be family friendly and may not be not obstructive, offensive, or violent.
- Children 11 years of age or younger may wear masks. However masks must not obstruct vision, and eyes must always be visible.
- Costumes should not contain sharp objects, pointed objects, or materials that may accidentally strike another guest.
- Lightsabers, water pistols, swords, or any other accessories that could be mistaken for an actual weapon are not permitted.
- Costumes should not drag on the ground.
San Diego Zoo Wildlife Alliance reserves the right to deny admission to or remove any person wearing attire that is considered inappropriate.
Thank you for your understanding.
Wild Holidays is scheduled on selected dates in November and December. The San Diego Zoo Safari Park is open from 9 a.m. to 8 p.m. during this event, with Wild Holidays festivities beginning at 4 p.m.
The Safari Park's Wild Holidays activities and entertainment are included with Safari Park admission or membership.
During the Safari Park's Wild Holidays, guests can enjoy a dazzling winter wonderland of seasonal entertainment and special activities.
Santa Claus makes appearances at both parks during the holiday season, included with membership and admission!
Jungle Bells Proudly Supported by California Coast Credit Union is scheduled on select dates in December. The San Diego Zoo is open from 9 a.m. to 8 p.m. during this event.
Jungle Bells is included with Zoo admission or membership.
Jungle Bells includes live music and entertainment, seasonal decorations, visits with Santa Claus, and tasty food options.
Santa Claus makes appearances at both the Zoo and the Safari Park during the holiday season, included with admission and/or membership.
Events, Groups & Getting Involved
When four walls and a ceiling just won’t do for your next event, consider a place that knows no boundaries. Whether you are planning a group starting at 70 or a spectacular gala for 3,000, the Zoo and Safari Park's authentic atmosphere and talented special events staff make it easy. Our professional coordinators are here to help you customize your experience and give your guests an event they will always remember. Contact us through our Events website at events.sandiegozoo.org for more information on availability and pricing.
Ceremonies of any kind or size without a reservation are prohibited.
Groups of over 70 persons, you may book an event with the Event Sales Department, which is the only way you may “reserve” a specific space (for a fee) and have exclusive use of that space for your purposes. Contact us through our website at events.sdzwa.org for information on pricing and availability.
Groups of fewer than 70 persons, military re-enlistments must take place off-grounds. You can use any part of Balboa Park other than the Zoo. Use of the front plaza of the Zoo for a re-enlistment ceremony is not permitted.
We're happy to match speakers with interested groups when possible. As a not-for-profit we charge a speaker fee which helps off-set our costs and funds our mission. The speaker fee for a San Diego County-based nonprofit organization starts at $600.The speaker fee for a San Diego County-based for-profit organization is $1,000. Any request from an organization/company based outside of San Diego County is $1,750. The minimum fee does not include a wildlife presentation or a filming/recording fee. If your group is interested, please complete this form CLICK HERE and we will contact you.
San Diego Zoo Wildlife Alliance is a nonprofit organization that supports other nonprofit organizations in Southern California by providing charitable contributions in the form of complimentary tickets good for the San Diego Zoo or the San Diego Zoo Safari Park. Each eligible organization may receive a maximum of two (2) complimentary 1-Day Pass tickets per organization per calendar year.
San Diego Zoo Wildlife Alliance requires that these certain criteria be met in order to be considered for ticket donations.
Due to the volume of requests we receive, we are unable to respond to telephone inquiries and we cannot accept requests sent by email or fax.
Our organization works with local hospitals and wish support organizations to accommodate individuals of all ages and families in need. These organizations fall within the state and federally instituted not-for-profit guidelines we are required to follow. We encourage individuals and families with specific needs to contact one of these organizations for additional information and to arrange a visit.
As a nonprofit organization, which itself raises funds to support our mission, San Diego Zoo Wildlife Alliance is unable to raise funds or provide grants to sponsor other organizations. We are unable to provide complimentary Special Experiences, Safaris, Tours, or Programs at our parks.
The San Diego Zoo’s policies require that all media requests be screened by our Public Relations office. Media are asked to contact 619-685-3291 or email SDZWAPublicRelations@SDZWA.org for assistance.
As you can imagine, we receive hundreds of emails each week from guests requesting an interview with our wildlife care specialists. We are unable to accommodate all such requests as this would take our wildlife care staff away from their primary responsibilities to the animals in their care. Information about animal species may be found on our San Diego Zoo Wildlife Alliance Animals & Plants website.
San Diego Zoo Wildlife Alliance is a not-for-profit organization that works to conserve endangered species through management plans for our collections and for individual species. We are unable to accept animal or plant donations, because to do so would mean that we would have less room for the species with which we are currently working.
All potential products for every area have to go through San Diego Zoo Wildlife Alliance's Purchasing Department. Due to the large number of requests we receive, we ask that all inquiries to our buyers’ office be made in writing. You may send a cover letter along with a prospectus or a catalog to: Purchasing Department, San Diego Zoo, P.O. Box 120551, San Diego, CA 92112. Please understand that due to the large volume of inquiries received, this office cannot personally respond to each request. A representative of this office will respond if an inquiry shows promise.
We regret your experience did not meet your expectations. We appreciate constructive feedback to improve our service and guest experience. To lodge a customer service complaint, please Contact Us to share your experience.
The Zoological Society of San Diego does business as San Diego Zoo Wildlife Alliance. We are committed to high standards of ethical, moral, and legal business conduct. San Diego Zoo Wildlife Alliance is further dedicated to acting in good faith with those clients or employees who raise concerns regarding incorrect financial reporting, unlawful activity, or otherwise improper conduct. The audit committee, board, and management team at San Diego Zoo Wildlife Alliance value your input. This is why we have selected EthicsPoint to provide us with an anonymous and confidential method to hear your suggestions, concerns, or report of misconduct. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis. You have our guarantee that your comments will be heard.
What is misconduct?
- Theft, fraud, or any other form of dishonesty
- Harassment or discrimination
- Accounting or financial irregularities
- On-the-job drug or alcohol abuse
- Violence or threatening behavior
- Violations of laws, regulations, policies, or procedures.
To lodge a formal ethics or misconduct complaint, you can do so either via the web at https://secure.ethicspoint.com/domain/media/en/gui/24939/index.html or by calling 866-287-5716. To lodge a customer service complaint, please use the "Contact Us" link at the bottom of this web page.